iSpot.tv competes for the best talent. Our compensation packages consist of salary and equity in one of Seattle’s hottest start-ups, as well as other standard benefits. Most importantly, we provide a really interesting working experience, and the chance to contribute to the success of something great.
What You’ll Be Part Of:
Spot.tv competes for the best talent. Our compensation packages consist of salary and equity in one of Seattle’s hottest start-ups, as well as other standard benefits. Most importantly, we provide a really interesting working experience, and the chance to contribute to the success of something great.
About You
You are a people-person with work experience and transferable skills in working in a client-facing role. You are comfortable collaborating with various stakeholders (customers and internal cross-functional teams) to service client accounts.
You are:
- A proactive communicator: You are extremely responsive and effective with both written and verbal communication
- Highly organized and detail oriented: You pay close attention to textual detail while processing information
- A critical thinker: You apply critical thinking through inductive and deductive reasoning as you navigate and solve problems
- An analytical storyteller: You posses numerical reasoning with a strong aptitude for data and have skill in interpreting data across a wide range of applications
- A problem solver: You identify problems and analyze data to create actionable insights and textual information to make effective decisions
- Naturally curious and passionate: You are constantly seeking to learn new things and understand how to improve
Responsibilities:
You will work with a dedicated team on assigned client accounts on day-to-day maintenance and support.
- Partner with the account team to professionally handle incoming customer requests and ensure issues are resolved both promptly and thoroughly
- Exhibit ability to manage high volume of incoming requests, communicate and prioritze independently as well as with the broader team to resolve conflicting priorities
- Manage requests for creative pre-ingestion, tracking set up/taxonomy, data questions etc. with the Customer Support team, follow up and escalate to manager as needed
- Prepare weekly, monthly, and ad hoc client deliverables
- Proactively reach out to the account team to offer support when bandwidth allows
- Utilize appropriate resource materials to interpret, respond to and resolve customer inquiries and problems effectively and accurately
- Support data compilation and analysis for Client Presentations and collaborate with the Account Manager on data-driven story telling.
- Demonstrate critical thinking and time management ability in a fast paced environment.
- Exhibit passion, curiosity and energy in supporting your internal Account Managers and the clients in making their iSpot experience positive and memorable
- Demonstrate interest in advancing your career to owning your own portfolio of accounts in the future
Qualifications and Education Requirements:
- Bachelor’s degree or equivalent
- 1-3 years of media agency, digital marketing, advertising, or related experience preferred Knowledge of media advertising principals preferred but not required
Preferred Skills:
Tools You Will Use
- Atlassian Suite: Confluence, JIRA, and Slack
- CRM Tools: Salesforce
- Google Suite
- Microsoft Office Suite, with a heavy emphasis on Outlook, Excel and PowerPoint
Target cash compensation range: $65,730 - 79,000 USD Annually
This role's variable compensation is based on quarterly targets and is paid quarterly at a 90/10 base/variable split.
We are committed to providing competitive, market-informed compensation. The cash compensation above includes base salary, variable commission for employees in eligible roles, and annual bonus targets for eligible roles. In addition to cash compensation, all full time iSpotters are eligible to participate in iSpot’s equity plan to receive stock options. Non-exempt roles will also be eligible for (pre-approved) overtime pay. Individual compensation packages are influenced by different factors unique to each candidate, including their skills, experience, qualifications and other job-related reasons.
For more information on total rewards package, go HERE
Hybrid & Flexible Workplace Policy
iSpot supports a hybrid and flexible workplace. Depending on location and work responsibilities, employees may be designated as full-time or part-time office-based or a fully remote employee. A hybrid work schedule indicates that you work in the office some days and work from home other days. The best hybrid workplaces allow for flexibility while also encouraging consistency.
Those local or living in surrounding areas to one of our offices (Bellevue, WA; El Segundo, CA; New York, NY) will work a hybrid schedule, coming into their local office 1-3 days a week. While those in a role, not office-based and located further away from our offices, will work a fully remote schedule. If you have questions regarding exact details of our hybrid & flexible workplace policy, please let your recruiter know and they will discuss with you further.
#LI-Hybrid
If you don't feel you met every single requirement for the role, don't rule yourself out. Please apply anyway!
iSpot.tv is an equal opportunity employer. All applicants will receive consideration for employment without regard to race, ethnicity, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please contact our HR team.
California Residents applying for positions at iSpot.tv can access our California Consumer Privacy Act here.